BG345 believes your personal data belongs to you. This policy explains what information we collect, why we collect it, and how we keep it secure.
The six core principles we follow to protect your data.
Every connection to BG345 is secured with bank-grade SSL encryption. All data transmitted between your browser and our servers is encrypted — and cannot be read by any third party.
Your name, phone number, and email are never sold to advertisers or third parties. bg345 has never done this and never will — that is our core commitment.
Your personal data is only accessible to staff members who genuinely need it. The customer service team does not have access to your full details — they can only view the specific information relevant to their role.
Your data is not kept indefinitely. After your account is closed, data is securely deleted once the period required to meet regulatory obligations has passed — up to a maximum of 5 years.
You can update your personal information at any time. If you close your account, you have the right to request deletion of all personal data, except where retention is required by law.
BG345's data security infrastructure is audited every six months by a third-party specialist team. Any vulnerabilities identified are resolved within 48 hours.
This Privacy Policy applies to all services offered by BG345 (bg345.click). By using the site, you are considered to have agreed to this policy. For any questions, support@bg345.clickWrite to us at.
BG345 (hereinafter "we", "the platform") places the highest importance on the privacy of its users ("you", "member"). This Privacy Policy explains what types of information we collect, how we use it, how long we retain it, and what rights you have over your data.
Key terms used in this policy:
In Brief: BG345 collects your information solely to provide our services. Your data is never shared with third parties for advertising purposes.
BG345 collects two types of information — what you provide directly, and what is collected automatically.
What you provide directly:
Collected automatically:
What We Never Collect: Full credit/debit card numbers, bank account PINs or passwords. All payment information is processed directly through the payment gateway and never reaches BG345.
BG345 receives information through several methods:
BG345 uses collected data only for specific, legitimate purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, phone number, email | Contractual Necessity |
| Payment Processing | Payment details, transaction records | Contractual Necessity |
| Age & Identity Verification | Date of birth, identity document | Legal Obligations |
| Site improvement | Usage patterns, device information | Legitimate interest |
| Customer Service | Support chat, email | Contractual Necessity |
| Fraud prevention | IP, Device, Transactions | Legitimate Interests and Legal Obligations |
We will never use your data beyond its original purpose. If we ever need to use it for a new purpose, we will obtain your consent first.
BG345 never sells your data. However, in the following limited circumstances, certain information must be shared with specific parties:
Parties We Never Share Your Data With: Advertisers, marketing companies, data brokers, or any other gaming platforms.
BG345 uses cookies to improve site functionality and personalise your experience. There are three types of cookies:
Maintaining login sessions, security verification, and remembering language preferences. Disabling these will cause the site to malfunction. They cannot be turned off from browser settings.
Which pages are visited most and where issues occur — this data is collected to improve the site. All information is anonymised and cannot be linked to any individual.
Remembering in-game preferences and layout settings. The site will function without them, but you'll need to reconfigure your settings each time.
Analytics and functional cookies can be disabled from your browser settings, though doing so may affect certain site features.
BG345's servers are located in Europe and comply with international data protection standards (ISO 27001-equivalent). All data is stored with 256-bit AES encryption.
How long is data retained?
After the specified retention period, data is securely deleted or anonymised so that individuals can no longer be identified.
In the event of a data breach: In the event of a data security breach that puts your information at risk, we will notify you within 72 hours via your registered email or SMS and provide guidance on the necessary steps to take.
As a bg345 member, you have the following rights over your personal data:
To find out what data we hold about you, submit a request to support. A list of your data will be sent within 30 days.
If any of your details are incorrect, you can request an update. Many details can also be changed directly from your Account Settings.
Upon closing your account, you may request deletion of all personal data, subject to any legal obligations. Transaction records may need to be retained for regulatory reasons.
You may request that we stop processing your data for specific purposes. For example, if you no longer wish to receive marketing emails, you can withdraw your consent at any time.
You can request a copy of the data we hold about you in a readable format (CSV or JSON). Please contact Support.
To Exercise Any of Your Rights support@bg345.clickPlease email us at. We will respond within 30 days of receiving your request.
BG345 strictly prohibits the collection of data from anyone under the age of 18. We do not knowingly collect any information from minors.
If a minor has accidentally or falsely created an account using an incorrect age:
If parents or guardians suspect their child has been using BG345, please contact us immediately at support@bg345.click. We will take prompt action.
BG345's servers and data centers are located in Europe. However, some service providers (such as payment gateways) operate in Bangladesh or other Asian countries.
Whenever data is transferred to another country, we ensure:
BG345 may update this Privacy Policy when necessary. If changes are made:
We recommend checking this page regularly. If you do not agree to any new changes, you may request that your account be closed — any valid balance will be returned to you in full.
For any privacy-related questions or requests:
If your complaint cannot be resolved through bg345, you have the right to file a formal complaint with the Curaçao Gaming Authority.
Using any online service involves sharing some data — that is unavoidable. The real question is where that data goes. BG345The information you provide on this platform is used exclusively to manage your account, confirm payments, and keep you secure. It is never used for advertising or sold to third parties.
A common question is — "Is it safe to upload my NID photo?" It's a fair concern. Documents uploaded to our KYC system are accessible only to the compliance team, and solely for the purpose of verifying age and identity. This information is never used for any other purpose. Files are stored encrypted on our servers.
Your mobile number is primarily used for login verification (OTP), withdrawal confirmation, and important security alerts. Your email is used to send account updates, win notifications, and relevant offers. You can turn off email notifications at any time — either through your account settings or by clicking the "Unsubscribe" link at the bottom of any email.
BG345's system does not store your bKash PIN or access your wallet. When making a payment, you are redirected to bKash's own gateway — the transaction does not pass through BG345. We only receive a confirmation of whether the transaction was successful. Your bKash number is stored in our system solely as a withdrawal destination — to send your winnings to.
This information is required primarily for security purposes. If someone attempts to access your account from an unfamiliar location, the system can detect it and alert you — similar to a standard banking notification like "new device login detected." It also helps identify attempts to create multiple accounts from the same IP address or device.
If You Request Account Closure BG345 We allow you to withdraw your balance first, then deactivate your account. Your name, phone number, email, and ID document copy may be retained for up to 5 years as required by regulators — after which they are permanently deleted. Transaction records are kept in anonymised form, meaning the figures are retained but are no longer linked to any individual.
In Brief: Sharing your data with bg345 is not the same as selling it. We hold your data because it is necessary to provide our services, and we keep it secure because your trust is our most valuable asset.